Newsletter 13-03-2014

In This Issue:    March 2014 
   
Choose Chicago Certifies Visitor Services Staff as Guest Service Professionals
When Chicago’s mayor set new tourism goals for the Windy City last fall, Choose Chicago, the city’s convention and visitors bureau, decided the time was right to enhance the profile of the staff of its two visitor information centers. Part of the makeover involved new uniforms and new titles, while another key piece centered on training and certifying staff members as Certified Guest Service Professionals (CGSP®) using the Educational Institute’s Guest Service Gold® training program.

Working with consultant Stephanie Leese Emrich, CGSP, Chief Service Officer/Founder of Service Speaks Ltd., Choose Chicago’s 18 visitor services representatives, now renamed City Concierges, received guest service training that included the seven elements highlighted in Guest Service Gold®: authenticity, intuition, empathy, delight, delivery, initiative, and being a champion.  Read More
 
 
Share this with others: Facebook Google Twitter  LinkedIn
 EI Extends Time to Complete Certification Requirements
Effective immediately, the Educational Institute has implemented a policy change to its Certified Hotel Administration (CHA®), department head certifications, Certified Hospitality Sales Professional (CHSP®), Certified Hospitality Revenue Manager (CHRM®), and Certified Lodging Security Supervisor (CLSS®) programs. Candidates will now have one year from their date of enrollment in which to successfully complete the exam requirement. The previous time allotment was six months.

Additionally, candidates will now have the option of extending their enrollment expiration date up to one year upon paying a $100 administration fee. This fee will also entitle the candidate to updated study materials in the event that that program content has been revised after their date of enrollment. For more information, call the professional certification department at 1.888.575.8726 or +1.407.999.8100 or e-mail [email protected].
 
Share this with others: Facebook Google Twitter  LinkedIn
 
Best Western Trainers Model Commitment to Certification
Best Western International’s team of seven trainers travels all over North America to deliver training to its member properties. Much of what they do includes presenting the Educational Institute’s professional certifications, ranging from the Certified Guest Service Professional (CGSP®) to the Certified Hotel Administrator (CHA®) and several manager and department head designations. It only made sense that these trainers practiced what they preach—and they have. Every Best Western trainer is EI-certified as a CHA®, a Certified Hospitality Trainer (CHT®), and an Accredited Certification Instructor (ACI).

Members of the training team include: Tim Burns, Tricia Fischenich, Sue Garwood, Colby Hutchinson, Michael Lunday, Braxton Perkins, and Travis Smith.
 
Share this with others: Facebook Google Twitter  LinkedIn
   
 
 
Upcoming Certification Workshops
The following sites will hold Certified Hospitality Educator (CHE®) workshops this spring and summer. Please contact the Professional Certification department at [email protected] or download the CHE® application to get started.

Dates: May 12-15, 2014
Location: Antigua & Barbuda Hospitality Training Institute
Registration Fee: $100
Enrollment Fee: $650
Application Deadline: April 12, 2014

Dates: May 19-22, 2014
Location: University College Northern Denmark
Registration Fee: $100
Enrollment Fee: $650
Application Deadline: April 19, 2014

Dates: June 21-23, 2014
Location: Eastern Michigan University
Registration Fee: $80
Enrollment Fee: $600
Application Deadline: May 21, 2014

Dates: July 11-13, 2014
Location: Northern Virginia Community College
Registration Fee: $100
Enrollment Fee: $600
Application Deadline: June 13, 2014
   
 
Opportunities Abound for Earning Recertification Points
 
Certified hotel professionals in the Los Angeles, California, region, can earn 1 point toward their certification maintenance plan by attending the following industry event hosted by the LA Better Building Challenge, LA Tourism Board, LA Hotels Association, LA Cleantech Incubator, LA Area Chamber of Commerce, and the California Lodging Industry Association.

Enhancing Guest Experience & the Bottom Line: Energy Efficiency in the Hospitality Industry
Thursday, March 27, 2014, 2 – 6 pm

The Ace Hotel – Downtown Los Angeles
929 South Broadway
Los Angeles, CA 90015

LA is a tourist town, and hotels are part of how millions of people experience LA every year. This event will elevate the conversation on energy efficiency for hotels, and explore the nexus of energy performance, indoor environmental quality, guest experience, and enhanced profitability. Expert panelists will discuss what energy solutions work particularly well for hotels, the incentives and financing options available to maximize the return on investment, and present a case study on the Universal Hilton, which recently completed a $7M energy performance upgrade using PACE financing.

To register, e-mail [email protected].

 


Recertification points can also be earned through attending HI Connect Design® being held April 2-4, in Nashville, Tennessee. Learn more here.

Click here for complete details on recertification and maintenance plans.
 
 
 
Congratulations, New Certification Designees
 
EI congratulates everyone who earned a professional certification designation in February. Want to be on this list? Visit our certification page for a complete list of available certifications, qualifications, and enrollment applications.
   
 
 
Welcome, New Global Partners
The Educational Institute welcomes several new global partners, including schools and hotel associations, which have recently signed agreements to offer EI courses, training, and professional certifications in their areas.
  • HEC Marbella, Spain
  • Elite Advices, Poland
  • Malaysian Association of Hotels Training and Education Center
  • Business and Hospitality Management Academy, Turkey
  • GuiZhou Commercial College, China
  • Hotel Association of the Riviera Maya, Mexico
  • Forum of Brazilian Hotel Operators
 
Share this with others: Facebook Google Twitter  LinkedIn
 
Hong Kong General Managers Earn Certified Hotel Administrator (CHA®)
City University of Hong Kong, one of the Educational Institute’s Global Academic Partner (GAP) schools, with the support of the Hong Kong Hotels Association, recently offered preparation for the Certified Hotel Administrator (CHA®) designation to a group of hotel general managers, several of whom passed the CHA® examination and earned the designation, which is the most prestigious professional credential for hotel general managers and executives.  Read More
 
Share this with others: Facebook Google Twitter  LinkedIn
 
 
 
If you will be attending any of these upcoming events, be sure to say hello to our EI representatives who will also be there.
March 14-16 CMT China, Nanjing, China
March 17-21 Sage Leadership Conference, Denver Colorado
March 29-April 1 NAWB Forum, Washington, DC
March 31-April 3 Country Inns and Suites Business Conference
April 1-2 Legislative Action Summit, Washington, DC
April 1-2 Interstate Hotels & Resorts Global Leadership Conference, Atlanta, Georgia
April 2-3 Hotel Investment Conference South Asia, Mumbai, India
 
     
 
www.ahlei.org
1.800.349.0299 | +1.407.999.8100 

 

back

Praktika Inovative per Mbrojtjen e Mjedisit

Praktika Inovative per Ambjentin

IPA Component: IPA 2, Cross border cooperation: Republic of North Macedonia – Republic of Albania

Project duration: 24 months

Start date of the project: 15.11.2019

End date of the project: 14.11.2021

Total Budget: 590,213.00 €

Lead applicant and co-applicants:

Association Center for Civic Initiative (CCI)

Destination Management Organization (DMO)

Municipality of Mogila

Municipality of Maliq  

Context/background: The action is developed to take place in the cross-border region targeting Pelagonija region and Korca region, in particular Municipality of Mogila and Municipality of Maliq, having cross-border impact on public infrastructure vulnerable to floods. Both of the countries, and in particular the regions of Pelagonija and Korca are exposed to various types of natural hazards, including earthquakes, wild fires, floods, droughts, extreme temperatures, landslides. Earthquakes pose largest risk in terms of consequences – damages and human losses. Wildfires are a most frequent risk, and floods are on the rise in terms of frequency and intensity.

The number and intensity of floods in the countries/regions are rising. Usual period for their appearances is in the colder part of the year (November – January). Most of the floods are caused by the overflow of the major rivers.

The targeted countries river basins are facing increased spatial and temporal variability of water resources which is among the key natural factors increasing the flooding risk, besides topographic and land characteristics, and a relatively dense hydro graphic network in the most affected regions. In addition, the changes in the land-use/land cover structure are further modifying hydrological regimes, increasing the risk of extreme hydrological events.

Additionally, the local authorities as partners of the action will enable local ownership of the action, as they will participate in the development of the flood mitigation measures and further maintenance of the developed infrastructure after the finishing of the project. 

Abstract (short project summary):The activities in the project have been developed as to address all the needs and constraints of the target groups, initially the process of improvement of the public infrastructure will address the need of the local authorities to implement their responsibilities for the construction and maintenance of secondary and tertiary irrigation and drainage networks. At the same time through the development of the digital platform the local authorities and all relevant stakeholders will improve the system for early warning enabling timely protection from floods or other natural disasters.  The systems for protection of the agricultural lands and livelihoods will be supported by the development of joint risk management measures having impact on all of the inhabitants in the area, where all the target groups will be included in the development of the joint risk management measures. With the awareness rising of the agro producers for flood management we will have impact on the total population in the targeted areas and in particular the 12000 agro producers will be directly reached by the awareness rising activities giving the specific knowledge to the population and agro producers for inclusion in the protection and prevention measures implementation.

Final beneficiary: 70 000 general population of Municipality of Mogila and Maliq

Action location/s: Municipality of Mogila and Municipality of Maliq

Objectives: strengthen resilience and disaster risk preparedness and prevention of floods for protection of the environment 

Specific objectives:

  1. To improve the public infrastructure vulnerable to floods as to ensure protection of agricultural lands and livelihoods.
  2. Local authorities capable to strengthen participatory preparedness and resilience capacities in building of cross – border cooperation for floods prevention and mitigation.
  3. To increase the awareness of the agro producers for the importance of flood management in the protection of the environment, agricultural lands and livelihoods.

Activities:

Coordination, management and visibility
Coordination meetings, website, kick off and close out conference

Public Infrastructure

1.1 Building of drainage canals in Municipality of Mogila and Municipality of Maliq;
1.2 Establishment of digital platform for early warning of floods.

Cross border cooperation for floods protection and management

2.1. Preparation of local action plans for risk management and flood protection and management;
2.2. Strengthening of the capacities of the flood management sectors in terms of cooperation, planning and management of the flood mitigation measures;
2.3. Establishment of cross border partnership for exchange of experiences and development of joint risk management measures.

Awareness rising of the agro producers for flood management

3.1 Specialised trainings for flood management for the agro producers;
3.2 Community forums for inclusion of the community in the flood prevention and management;
3.3 Exchange of experiences between the agro produces from both municipalities.

Impact/Output/Result: Impact: Strengthen resilience and disaster risk preparedness and prevention of floods for protection of the environment. 

1)  The process of improvement of the public infrastructure as to ensure the protection of agricultural lands and livelihoods where we will have impact on 252,2 km2 in Mogila municipality targeting 6710 inhabitants and 34 km2 in Maliq Municipality targeting 62666 inhabitants. We will have as outcome (R1) Public infrastructure vulnerable to floods has been improved as to ensure protection of agricultural lands and livelihoods where total agricultural area protected from floods – 50000 ha and 12000 of agro producers ready to use the digital platform for early warning for floods. This will produce the following outputs: construction of drainage canals in both of the municipalities in length of 6 km, and developed 2 digital platforms for early warning of floods and weather changes.

2)  The systems for protection of the agricultural lands and livelihoods will be supported by the development of joint risk management measures having impact on all of the inhabitants in the area with the outcome (R2): Local authorities have developed joint risk management measures for protection of floods in the region having the following outputs: 2 local action plans developed and operationalized and 1 joint risk management plan in the cross border area included in the routine of relevant bodies.

3)  With the awareness rising of the agro producers for flood management we will have impact on the total population in the targeted areas and in particular the 12000 agro producers will be directly reached by the awareness rising activities having as outcome: R3 – The agro producers are aware and ready to be included in the flood management and protection system. The following outputs will be produced: 2 specialised trainings for the agro producers for flood management, 6 community forums for inclusion of the community in the flood prevention and management, 2 exchange visits among the agro producers in the cross border region organized.

Happy Crafting